Merchant Policy

Delivery methods
Method Price Details
Delivery Wine Bottle £4.95 Single-bottle protective packaging.
Delivery Wine Box £6.85 Holds 6 bottles; ships up to 12 bottles for the same price.
DPD Pickup Shop £4.10 Collect from your nearest DPD Pickup point.
A location will be automatically selected based on the postcode you provide.
Collection (Store Pickup) Free Donzella Wines, 2–3 Stanley Court, Weston Road, Olney, MK46 5NH
Delivery notes

We deliver across the entire UK and can ship internationally on request.

A wine box contains 6 bottles and can ship up to 12 bottles for the same delivery price.

Please ensure you select the correct delivery method for your order so we can process it without delay.


Collection orders must be picked up exclusively from our store.

Processing time
We dispatch orders from Sunday to Friday. Orders placed before 1pm (Mon–Fri) are shipped the same day. Most deliveries arrive the next working day, with longer times possible for Scotland, remote areas, or during December’s courier peak period. You’ll receive an order confirmation from us and tracking updates directly from the courier.

Processing notes
We can ship internationally on request. Please contact us before placing an order if your wine will be sent outside the UK, as customs rules vary by country.

International deliveries can potentially take up to one month to reach your destination, with any taxes and duties to be fully paid by the customer.

Once a shipping label has been generated, we are unable to amend or cancel the order. Any delivery address changes must be made directly through the courier’s app or tracking link.

 

Please read our FAQ if you’re unsure which option to select.


Payment Methods Accepted at Donzella Ltd
Accepted payment methods: Visa, Mastercard, Apple Pay and Google Pay icons in a horizontal strip
Everything you need to know before and after you order