Frequently Asked Questions
Sometimes, we have ran out of stock with certain wines and before shipping we will email / text message you to let you know what the next steps are.
We will work with you to find an alternative bottle for your liking at the same sort of price point. Alternatively, if we cannot find you a replacement to your liking we will refund the excess from the order, or you're welcome to cancel the entire order, no questions asked.
We will not process the order until we have heard back from you.
Yes, you can cancel an order with us, however we normally process orders as soon as they come in to us - we work fast to make sure you have a glass in your hand.
Once the order has been placed it's a rapid turn around so if the parcel's label has been printed and you've received a email/text from our couriers we will be unable to cancel the order as it would have most likely left the warehouse - please do contact us for latest updates about your parcel by telephone - 01234 713655.
So, you want to order more than 12 bottles of wine from us but you're a bit confused on what to pay for the delivery?
Donzella Wines is happy to ship more than 12 bottles on 1 single shipping charge, please do contact us via live chat or email ([email protected]) to confirm with us before placing your order.
DPD offers over 2,000 locations to collect your parcels from, if you select this option we will figure out the closest location to your address and deliver there for you, this option is for only up to 6 bottles, orders for more than 6 will be processed through DHL.
You will get a text message/email to confirm where to pick up your parcel. If you have a specific location you'd like to pick up from please do include this so we can deliver to that shop for you.
Organic wines are made from grapes grown without synthetic pesticides or fertilizers. Biodynamic wines follow organic practices and also incorporate holistic and lunar cycle-based farming methods.
We clearly label wines that are vegetarian or vegan-friendly. Look for this information on the product page.
Yes, we offer curated mixed cases, including seasonal selections and customer favorites - if you're still stuck, let us pick for you with Giovanni's Mystery Wine Case
If you're unavailable, please provide a safe place or neighbor's address during checkout where the package can be left.
Yes, once your order is dispatched, you will receive a tracking number via email to monitor your delivery status or your mobile phone.
We will ship the wines from our UK warehouse, we will pay for export from our end, this means any taxes due to get your order out the country will be paid for.
However, once it reaches your own country you will need to pay the import taxes, we do not include this on our end. Each country will have their own rates which upon delivery you'll need to pay to receive your orders.
for International orders, you will be invoiced seperately for shipping inclusive of any taxes that we have had to pay to get your wines out. Please note that wines take up to 1 month to reach your destination.
We will never ask for any import taxes up front - As we cannot calculate this for you please make sure you understand this before you purchase any wines from us that are leaving the country.
This includes the EU as well, because we export from Italy, import into England then exporting back into the EU you will be liable for import duties, plus all of the UK levies as well - There is no longer free movements of goods since the UK has left the EU.
We do not ship to Spain - As we have no license to do business in this country.
As we use three couriers, here is how we ship your orders, again we do not use low cost couriers.
If you order 1 bottle of wine - DHL / DPD wll deliver your wines
If you order 6 bottles - DPD will deliver your wines
If you order 12 bottles - DHL will deliver your wines
Internationally, for US orders - we will use UPS
For European orders we will use a mix of UPS / Royal mail to deliver your orders.
We can, as we get wine delivered every single quater of the year, so they'll be a good posbility that we can fulfill custom requests for you, please note there will be minimum order requirements to get your wine in - plus you'll need to pre-pay for your wines as well.
Wine takes on average around one week to reach us (90% of the time) at most it takes 3 weeks depending on the winery we are working with. We will let you know as soon as we know.
Our stock is located in our UK warehouse, we import all of our wines directly, we hold all of the stock we have on our website - if we don't have it in stock we haven't got it.
This is how we're able to ship your wines to you so fast as all of our wines are held in our warehouse in Milton Keynes - no waiting around for weeks on end for your order to show up. UK - UK shipping.
We certainly can provide wines for your events - we can also deliver to your event as well. We can also provide outside catering with our resturant - Locanda Gabriella - We will be pleased to help you with wine & food.
Donzella Wines has managed to successfully negotiate with our couiers the best prices on shipping, so for the forseable future, Donzella Wines is able to offer the same pricing on 6 bottles or 12 bottles shipped to you, within the next working day. (before 2pm week days).
Donzella Wines have started doing events from April 2025, in collaboration with Locanda Gabriella, this is our restaurant and where you will pick up wines so please come in for a coffee and ask about events!
If a parcel is damaged during transit, all is not lost. Notification can sometimes take a day for us to be notified but we will issue you out a new order of your wines.
We use a company called Parcel2Go to handle the delivery of our parcels, we have a panel of couriers that we can pick from, however we normally use three, DPD, DHL or UPS to handle the delivery of our parcels.
We never use low cost couriers to deliver our preious wines for our customers!
Yes, - we do ship internationally, it will take up to one month for the wine to delivered to you. After this - we are able to mark it as lost and refund the cost of the wine minus any fees and taxes paid by us.
If you're ordering 1 bottle of wine and 1 coffee pouch, please select 'Delivery Wine Bottle' option.
If you're ordering just coffee, ie coffee pouch, please select the 'food item' delivery option.
if you're ordering 6 bottles of wine, plus 1 coffee pouch, please select 'Delivery Wine Box' option.
Of course you can! And we'll be happy to see you, just visit our store in Olney, which is located at
2-3 stanley court
weston road
Olney
Buckinghamshire
MK46 5NH
Yes just give us a call on 01234713655 or send us an email
We take all major Credit/Debit Cards through PayPal - Alternatively you are able to collect from our store in Olney.
Just make your selection, open the cart menu on the top right, and follow the instructions on the screen.
Unfortunately, we are unable to accept returns on wines that have been removed from our store.
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What makes a wine a real Cellar Classic? From time to time we find ourselves marvelling at the creativity of the wine grower we always look to enrich our taste buds with something rather remarkable and share this with you.
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